Troubleshooting

1. Problem: I’m getting salt water down the back of my throat.
2. Problem: Saline is leaking from my nose.
3. Problem: The power button won’t push in, Part 1.
4. Problem: The power button won’t push in, Part 2.
5. Problem: The button pushes in, but the pump doesn’t start.
6. I have a problem that isn't answered here.

1. Problem: I’m getting salt water down the back of my throat.

The key to successful nasal irrigation is making your nasal cavity into a closed system. That’s what makes it possible for the rinse to go in one nostril and out the other — and not down your throat. Anatomy 101: Located at the back of the roof of your mouth (at the top of the throat) is a small area called the soft palate consisting of soft tissue and muscle. The soft palate blocks and separates the nasal cavity from the oral cavity. When the soft palate is closed, saline cannot go down the throat. For most people this happens naturally and automatically, but not for everyone. Here are some proven tips. Try them all; one will work for you.

• Relax. It’s really important. The more relaxed you are, the better and easier everything works. Nasal lavage is safe and effective and millions do it everyday. Be assured that just like them, you’ll master it, too! 
• Keep breathing through your mouth. This helps close the soft palate.
• While irrigating, say Ähh… Seriously: take a deep breath through your mouth and say/sing “ahh” just like you would for a doctor examining your throat. Then take another breath and sing it again!
• Reverse the direction of flow by rotating the nasal dock 180 degrees. The saline will flow in the opposite direction, and this can make a big difference depending on your unique anatomy.

2. Problem: Saline is leaking from my nose.

If you are leaking at the nose pillows, press them more firmly into your nostrils and experiment with the best angles for a tight fit. Take care not to block the tips against the inner walls of the nasal cavity. The dripping will stop.

3. Problem: The power button won’t push in, Part 1.

For the power button to push in, a new SaltPod capsule must be placed in the crushing chamber and the lid clicked shut. The device is designed to work only when loaded with a new, unused SaltPod. This is an important safety feature that reduces the risk of running plain, unsalted water through your nose to avoid the painful stinging that can cause. So this is critical: if you reopen the lid, the power button will no longer work with that particular SaltPod — even when you re-close the lid. The button will be mechanically locked out, a

nd it cannot be pushed in. That’s why you can’t peek!

Rinsing Areas Image4. Problem: The power button won’t push in, Part 2.

Rinse the device with hot water for at least 30 seconds in the three places marked A, B, and C (see image). This eliminates salt crystal buildup that can interfere with device operation. After rinsing, lift the Drain Pull (C) to verify that it is not stuck.

5. Problem: The button pushes in, but the pump doesn’t start.

Visually reconfirm that the batteries are installed in the correct direction inside the battery compartment. Fresh AA batteries should last at least 3 months if you use the device daily. 

6. I have a problem that isn't answered here.

More help including instructional videos and additional tips is available at navage.com. You can also email canada.support@navage.com or call us at (800) 931-7828 during normal business hours.

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